Encounters at the Counter makes the connection between customer service in business and hospitality in churches. Johnson, having spent a year working the counter for a bread company, shares his insights on how that which makes for good and bad customer service is important for businesses so as to improve their face-to-face customer service. He gives a lens for churches, as well, to improve their practices of hospitality. Weaving stories from the counter at the bread company, there are foundational chapters on spirituality, hospitality, and encounters.
Explores the various aspects of customer service in business that can enlighten your congregation's hospitality practices, and shares practical ways for infusing "spirituality" into the business world.
