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Say This, Not That

How to Build Trust and Motivate Others with the Right Choice of Words

By Dave Durand

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$11.99

($14.95)

Product Description

So often, saying (or not saying) the right word can transform a situation, and this empowering resource aims to give speakers the life-changing secrets of effective communication.

Drawing from his experiences training more than 100,000 managers, Dave Durand offers specific, detailed suggestions for what to say in a variety of everyday situations, as well as surprising information about the hidden meanings that makes some key words so powerful in conversations. Using simple, proven techniques, this resource covers important subjects such as building trust, inspiring others, correcting behaviors, raising standards, holding someone accountable, making first impressions, apologizing, encouraging open communication, reporting bad news, and making a point amidst adversity.

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Additional Details

Additional Details
Product Specs
- SKU: 9780824526252
- ISBN 13: 9780824526252
- Language of Text: English
- Publication Date: 06/01/2011
- Format: Paperback
- Author: Dave Durand
- Page Count: 112
- Width: 5.40 inches
- Height: 0.40 inches
- Length: 8.10 inches
- Weight: 0.02 pounds
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Shipping & Returns
This item is available for return. Cokesbury uses a variety of methods for ground shipping. At your request, we can also expedite order shipments for an additional charge. Cokesbury partners with UPS for these expedited deliveries.

Kit components

The following items and their quantities are included in the kit product: Say This, Not That

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