Awakening Compassion at Work
The Quiet Power That Elevates People and Organizations
Suffering in the workplace is not just a private matter; it's an unrecognized and costly drain on organizational potential. People bring their personal struggles to work every day, and the workplace itself can be a source of pain. Scholars and consultants Monica Worline and Jane Dutton reveal that not only does unaddressed suffering have a dramatic impact on productivity and profitability, but it robs workplaces of humanity, dignity, and motivation.
Marshalling evidence from two decades of field research with real organizations, Worline and Dutton demonstrate that compassion confers measurable competitive advantages in areas like innovation, collaboration, service quality, adaptability, and talent attraction and retention. They outline four steps leaders, managers, and coworkers can take to alleviate suffering in the workplace and show how a capacity for compassion can be built into the structures and practices of an organization. Ultimately, creating more compassionate organizations is smart business. As the authors write, Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities.
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