Krista Galloway is not a fan of Christmas. After her rough childhood in multiple foster homes, the holiday season just brings too many bad memories to the surface. But when she accepts a job as a city manager in the mountain town of Winter Hill, Washington, Christmas is part of the deal. The small town is famous for its Christmasville celebration, something that the city manager . . . well, manages. As she tries to make her tiny new apartment feel like home for her and her eight-year-old daughter, Emily, Krista begins to wonder if this move was a mistake. She doesn't always feel welcomed in the close-knit town, and Emily continually wonders, "Where's the snow?" Can a friendly stranger and his family help restore Krista's Christmas spirit before the big day?