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Difficult Conversations

How to Discuss What Matters Most
  • By Sheila Heen, Douglas Stone, Bruce Patton
Product Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving

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  • Additional Details
  • Additional Details
    Product Specs
    • SKU: 9780143118442
    • Manufacturer: Penguin Group
    • ISBN 13: 9780143118442
    • Language of Text: English
    • Publication Date: 11/02/2010
    • Format: Paperback
    • Author: Sheila Heen
    • Author: Douglas Stone
    • Author: Bruce Patton
    • Page Count: 352
    • Width: 5.13 inches
    • Height: 0.63 inches
    • Length: 7.75 inches
    • Weight: 0.03 pounds

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