Click here for a download version (.PDF) of our packing slip.
To ensure proper processing, return only your unwanted product purchased from Cokesbury via a traceable shipping method.
Cokesbury is not responsible for product purchased elsewhere, or for lost shipments. Cokesbury is not responsible for your return’s shipping and processing costs to or from your shipping address.
How soon must Curriculum items be returned after purchase?
Please return a resource with specified dates of use, such as quarterly, semester, or annual Sunday school curriculum, before its second month of use has begun.
Vacation Bible School items must be returned before September 15th of the current year or use with all electronic or digital components unopened. Vacation Bible School kits must contain all components.
What items are not eligible for return?
All resources that have gone out-of-print, which also includes clearance and closeout items, are excluded from credit. Closeout items are marked as non-returnable at Cokesbury.com.
Electronic or digital media which has been opened is excluded from credit. Partial content of any resource, legally or illegally copied, saved, or burned to any system, device, or in any way retrievable is always excluded from credit.
Unless an item arrived to you damaged and is marked as such, only re-sealable resources in perfect condition will be credited. If you received a damaged or defective item from Cokesbury, please contact Customer Service for a replacement, or credit if an equivalent is unavailable. You can contact Customer Service at 1-800-672-1789, by email at firstname.lastname@example.org, or click on the Live Chat icon on Cokesbury.com.
Credit cannot be issued for incomplete resources with missing parts, scratches, bent covers, loose bindings, or markings.
What needs to be included with my return?
Please include the original packing slip or a copy. If the packing slip is unavailable, please supply the receipt, statement, invoice, or details such as your order and account number, your billing and ship-to address, and your phone number, name, purchase date, and email so that Cokesbury can make every effort to locate the order’s original date and price.
If unfurnished, any credit will be at a product’s lowest known price. For your convenience, you can download a version of our packing slip here.
How do I return a specialty or custom product?
Specialty imprinted or custom-made resources can be returned if defects or errors by Cokesbury are established. Please contact our Custom Sales department at 1-800-237-7511 or by email at email@example.com for authorization and instructions.
All other unwanted resources:
Please return all other unwanted resources not mentioned above, those that do not have specified dates, are not out-of-print, are unopened electronic or digital media, are not VBS, are not imprinted or custom-made, etc., within 12 months to the address below, or credit will not be issued.
341 Great Circle Road
Nashville, TN 37228