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The Detailz in Retail

105 Lessons Missing from the Associate Training Manual
  • By Markesha Grant Tatum
The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees' perspective and learn to be more empathetic towards retail workers.

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    Product Specs
    • SKU: 9780692688045
    • Manufacturer: Whitaker House
    • ISBN 13: 9780692688045
    • Publication Date: 04/01/2016
    • Format: Paperback
    • Author: Markesha Grant Tatum
    • Width: 1.00 inches
    • Height: 1.00 inches
    • Length: 1.00 inches
    • Weight: 1.00 pounds
    Shipping & Returns
    This item is available for return. Cokesbury uses a variety of methods for ground shipping. At your request, we can also expedite order shipments for an additional charge. Cokesbury partners with UPS for these expedited deliveries.