Return Policy

To ensure proper processing, return only your unwanted product purchased from Cokesbury via a traceable shipping method. Cokesbury is not responsible for product purchased elsewhere or for lost shipments. Return within the following guidelines:

  • Return a resource with specified dates of use (quarterly, semester, or annual Sunday school curriculum for example) before its second (2nd) month of use has begun.
  • Shipping and processing costs to or from your shipping address(es) and all resources that have gone out-of-print (this includes clearance and closeout items) are excluded from credit.
  • Include the original packing slip or a copy. If the packing slip is unavailable, supply the receipt, statement, invoice, or details (such as your order and account number, your billing and ship-to address, and your phone numbers, name, purchase date, and email) so Cokesbury can make every effort to look up original date and price. If unfurnished, any credit will be at a product’s lowest known price. For your convenience, a download version (.PDF) of our packing slip is available here.
  • Unless an item arrived to you damaged and is marked as such then only resalable resources in perfect condition will be credited. Credit cannot be issued for incomplete resources with missing parts, scratches, bent covers, loose bindings, or markings.
  • Vacation Bible School items must arrive at Cokesbury before September 15th of the year of use with all electronic or digital components unopened. VBS kits must contain all components.
  • Electronic or digital media which has been opened is excluded from credit. Partial content of any resource legally or illegally copied, saved, or burned to any system, device, or in any way retrievable is always fully excluded from credit.
  • Specialty imprinted or custom-made resources can be returned if defects or errors by Cokesbury are established; contact the Custom Sales Department for authorization and instructions (CustSales@Cokesbury.com, 800-237-7511, or through fax 615.749.6172).
  • If you receive a defective product from Cokesbury contact Customer Service for replacement or credit if equivalent is unavailable (CustomerService@Cokesbury.com, 800-672-1789, or through fax 800.445.8189).
  • Return all other unwanted resources not mentioned above (those that do not have specified dates, are not out-of-print, are unopened electronic or digital media, are not VBS, are not imprinted or custom-made, etc.) within 12 months to the address below or credit will not be issued.

Mail returns to:

Cokesbury Returns
341 Great Circle Road
Nashville, TN 37228


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