Checking Out

In Begin Checkout, Cokesbury.com offers you 3 options for placing your order:

1. Returning Customers

Shipping Information

When you enter your Login ID and Password and click Sign In to check out, you will be taken to the Shipping Information screen. Based on your previously entered zip code, an Estimated Tax and an Estimated Shipping charge (based on Standard Ground) will be displayed in the Order Summary gray box. Additionally, if you enter a Promo Code, your discount will also be reflected in the Order Summary. You may enter a Promo Code at any stage of the Checkout process.

A drop-down menu allows you to Choose Different Shipping Address, and you can choose to Add or Edit an Address.

You can also choose your Shipping Method with a drop-down menu that offers Standard Ground, Overnight (Standard + $27.50), 2 Day (Standard + $13.75), or 3 Day (Standard + $8.80).

The Estimated Tax and Estimated Shipping charges will automatically update in the Order Summary, based on any new zip code you enter here or any change in Shipping Method.

In the drop-down menu under (your name’s) Account, select Account Information. This will take you to Cokesbury Account information where you can edit your Address Information or Default Shipping Information.

Payment Information

Continuing to the second screen, Payment Information, you have the options of applying a gift card to your order, paying with your Cokesbury account or a credit card (Visa, MasterCard, Discover, or American Express). You can also pay with a combination of gift card and/or Cokesbury account or credit card. As a convenience for speeding up future orders, you can choose to save your payment information, with up to 5 payment options.

Review and Place Order

The third screen in the Checkout process is Review and Place Order. You also have another chance to add a Promo Code. If you need to change shipping method, shipping address, payment method, or edit the item(s) in your Cart, you can hit the Back button. If you are ready, you can Place Order.

2. Configure Express Check Out

This method of Checkout is available to Returning Customers at several steps. Click Configure Express Checkout, which will take you to Express Ordering Settings, where you can edit your Billing and Shipping Addresses and Payment Methods.

Express Checkout eliminates the first two screens and takes you immediately to Review and Place Order, using the addresses and payment methods you entered.

3. Guests and New Customers

When you add something to your cart, you are prompted to Continue Shopping, View Cart, or Checkout. Once you click Checkout, you are given the choice to Sign In as a Returning Customer, or to Continue as a Guest.

With the Guest option, you are taken to Shipping Information, the first step of Checkout, and will need to enter your Shipping Information, pick your Shipping Options, and Apply Promo Code. You may apply a promotion code now or at any stage of Checkout. On Continuing, you are prompted to enter Billing Information, and Payment Information, and then end with Review and Place Order.

Please note that when using Guest Checkout you will not be able to view your order history or past purchases online. In addition, Guest Checkout cannot be used to purchase a downloadable item, ebook, or online subscription.

YOUR SPECIAL OFFERS AND DISCOUNTS

To redeem a coupon you have received, to take advantage of a promotional discount, or use a free shipping offer, enter the offer code number in the Promotion Code box during any stage of the Checkout process, except for the Order Confirmation step. Click Apply to activate your special offer.

ORDER PAYMENT OPTIONS

Cokesbury accepts payment by:

• Cokesbury Charge Account
• Cokesbury Gift Card
• American Express
• Discover
• Mastercard
• Visa

(To learn more about redemption of Cokesbury gift cards, see the Gift Card section of the Help file.)

CREDIT CARD SECURITY

For your financial safety, Cokesbury.com performs real-time credit card authorization for each transaction before your order is finalized. We also require your credit card’s 3- or 4-digit security code number (CVV number) printed on the card as an additional level of security. (For information about your card’s security code and its location on the card, see our Help section titled Credit Card Security Code.) Credit card numbers are always encrypted and are never stored on any Cokesbury servers.

Cokesbury charge account transactions are validated by our own internal systems, and Cokesbury charge accounts do not have an expiration date.

The entire checkout process at Cokesbury.com is handled in a secure environment, using the industry standard Secure Sockets Layer (SSL) to communicate with Internet Explorer and other web browsers. You will see a “closed-lock” symbol or a ”key” symbol at the top or bottom of your browser, which indicates that you are in a secure area of our site. The order pages also use a URL that begins with https:// that denotes secure web pages. All orders are encrypted until processing. And our order storage systems are not connected to the Internet.

Uncomfortable using your bank credit card? Apply for a Cokesbury Charge Account today. Click on the Account Application link at the bottom of the Home page to access and fill out the Individual or Church/Business credit application form. Cokesbury does not charge an interest fee.

Your Credit Card or Cokesbury Charge Account is charged only AFTER items have been shipped. You will not be charged for any items that may be out of stock and not shipped. And, you will not be charged for any back-ordered items until the items are shipped.

MULTIPLE CONFIRMATIONS

• Order Summary

When you click on the Proceed to Checkout button, you will see a summary of your order that will include any applicable taxes and shipping charges, as well as any discounts from promotions that were entered. After you have had the opportunity to thoroughly review your order, you can then click Place Order.

• Order Confirmation

After completion of the order, you will receive an on-screen Order Confirmation page letting you know that your order was successfully completed. You will also receive an email that will again detail your order.

• Shipping Confirmation

Once your order has been shipped, you will receive an email notice from Cokesbury, which will contain a tracking number for that shipment. It is possible to receive multiple shipping confirmation notices should it be necessary to ship items in your order at different times, or if back-ordered items become available at a later time.



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